Refund policy

Last updated: July 17, 2026

Thank you for shopping with Revive & Redeem. We hope you love your purchase. Please review the following policy carefully before placing your order.

Made-to-Order Products

Most Revive & Redeem products are created specifically for you after your order is placed. Because our products are made to order, we do not accept returns or exchanges for:

Choosing the wrong size, color, or product
Changing your mind
Personal preference
Incorrect or incomplete shipping information provided during checkout

Please carefully review all product descriptions, color options, sizing information, and size charts before completing your purchase.

Damaged, Defective, or Incorrect Products

Please contact us within 30 days of delivery if your order arrives:

Damaged
Defective
Misprinted
With an incorrect design
In the wrong size or color due to a fulfillment error
With the wrong product

Email reviveandredeemco@gmail.com and include:

Your name
Your order number
A description of the issue
Clear photographs showing the entire product and the problem

Once we review your request, we will work with you to provide an appropriate replacement or refund. Please do not mail a product back unless we provide return instructions. In many cases, returning a damaged or defective product will not be necessary.

Minor variations in print placement, garment color, or appearance may occur because of differences in production methods and computer or phone displays. These normal variations are not necessarily considered defects.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Orders may only be changed or canceled before they enter production. Because production can begin shortly after an order is placed, we cannot guarantee that a cancellation, address change, size change, or other modification will be possible.

Once an order has entered production, it cannot be canceled or changed.

Approved Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally nonrefundable unless the refund results from a damaged, defective, incorrect, or fulfillment-related issue.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned because the address provided was incorrect, incomplete, undeliverable, or unclaimed, the customer may be responsible for the cost of reshipping the order. Refunds are not guaranteed for orders delivered to the address entered during checkout.